Swan Digital provides bespoke IT Support packages to various businesses which helps them to gain the maximum productivity from their IT Systems.

Listed below is a sample of the kind of work undertaken by the I.T. Support Department:

• Workstation cleaning including files/folders, unwanted programs etc.
• Optimisation of Windows XP with disk cleanup and other utilities.
• Check correct and efficient running of network settings.
• Update all clients with the latest software patches where necessary.
• Run full virus scan, Check Anti-Virus update and verification.
• Site survey to include contingency planning and power integrity.
• Backup of crucial data i.e. Emails, My Docs, favourites, desktop.

• Set remote Server Management.
• Security setup across network.
• Hardware integrity test.
• Firmware upgrade of additional devices including Routers.
• Update with the latest o/s patches where necessary.
• Data backup system test including media and report.

• Scheduled maintenance and housekeeping duties onsite and via remote connection.
• Support engineer available to customer during business hours via telephone.
• Next business day response.
• Investigate, discuss and resolve any specific issues or concerns raised by customer.
• Nominate a Systems administrator within your organisation.
• General operator training with regards to system optimisation and ancillary shortcuts.
• Identify and recommend further system enhancements.

• Windows XP Professional (Operating System)
• Windows Server 2003 (All Versions), Windows Server 2000 (All Versions)
• Microsoft Office Suite (Basic – Professional)
• Sage Accounts / Payroll
• Symantec / Norton Anti Virus
• AVG Anti Virus